Your robotic lawnmower can be updated via the GARDENA smart system. However, this only affects the "smart functions" of your device and not the base firmware update.
To update the Base software of your robotic lawnmower, please click on the following link and follow the steps provided:
https://www.gardena.com/int/c/support/planning-advice/robotic-lawnmowers/maintenance/software-update
If your robotic lawnmower is unable to update the "Smart Update", please proceed as follows:
Please check the Power LED and Internet LED on the gateway. Both LEDs must light up green, if this is not the case follow the instructions in the FAQ "Gateway is offline".
If the LEDs on the gateway light up green, please check in the Gardena smart app whether the affected devices are online. If this is not the case, please follow the troubleshooting instructions (help button) in the app of the affected smart device.
If the robotic lawnmower is online and the update still fails, we recommend that you disconnect and reconnect the device from the smart system once. We also ask you to restart your gateway by disconnecting and reconnecting it once. After this process, the update should be completed automatically.
If the update is still not possible, we recommend that you remove the battery from the robotic lawnmower, wait at least one hour and then reinstall the battery.
This action will reboot the radio board and it should communicate again as usual.
Removing the battery:
- Switch off the robotic lawnmower.
- Set the cutting height to MIN.
- Depending on the model, you will find 2 or 4 screws on the underside of the robotic lawnmower, which you should loosen.
- Now remove the cover.
- Unplug the battery cable.
- Release the retaining clips (if present).
- Then pull out the battery.
Install in reverse order. Now you can start the update process again.
If your question has not yet been answered with the points listed so far, please contact GARDENA Service.