Please check the Power LED and Internet LED on the gateway. Both LEDs must be permanently green, if this is not the case follow the instructions in the FAQ "Gateway is offline".
If the LEDs on the Gateway light up green, please check in the GARDENA smart App whether the affected devices are online. If this is not the case, please follow the troubleshooting instructions (Help button) in the GARDENA smart App of the affected smart device.
If all devices are online, we recommend that you disconnect and reconnect your smart device from the smart system once. We also ask you to restart your gateway by disconnecting and reconnecting it once. After this process, the system should communicate properly again.
If it is a robotic lawnmower, see FAQ "Smart robotic lawnmower does not execute app commands".
If the signal strength is not sufficient even after the measures taken, we recommend adjusting the location of the affected smart devices and/or the gateway. As an incomplete wireless connection may be caused by a less than ideal location for the gateway and/or smart devices, the distance between the gateway and the smart devices should be as short as possible.
It is best to install the gateway where you can expect the least radio resistance, e.g. directly at a window facing your garden.
An installation location such as in the basement or on the roof could cause a higher radio resistance and thus reduce the radio quality between the smart products.
If there is still no improvement in your signal strength, please contact GARDENA Service.
If the LEDs on the Gateway light up green, please check in the GARDENA smart App whether the affected devices are online. If this is not the case, please follow the troubleshooting instructions (Help button) in the GARDENA smart App of the affected smart device.
If all devices are online, we recommend that you disconnect and reconnect your smart device from the smart system once. We also ask you to restart your gateway by disconnecting and reconnecting it once. After this process, the system should communicate properly again.
If it is a robotic lawnmower, see FAQ "Smart robotic lawnmower does not execute app commands".
If the signal strength is not sufficient even after the measures taken, we recommend adjusting the location of the affected smart devices and/or the gateway. As an incomplete wireless connection may be caused by a less than ideal location for the gateway and/or smart devices, the distance between the gateway and the smart devices should be as short as possible.
It is best to install the gateway where you can expect the least radio resistance, e.g. directly at a window facing your garden.
An installation location such as in the basement or on the roof could cause a higher radio resistance and thus reduce the radio quality between the smart products.
If there is still no improvement in your signal strength, please contact GARDENA Service.