Please check the Power LED and Internet LED on the gateway. Both LEDs must be permanently green, if this is not the case follow the instructions in the FAQ "Gateway is offline".
If the LEDs on the gateway light up green, check whether the calculated mapping time has been exceeded. (The robotic lawnmower requires ~60m mowing distance per m² garden area. (Mowing speed of ~0.3m/s).
The remaining time is displayed in your GARDENA smart App. If no remaining time is displayed here or if there is no change in the remaining time, switch off your robotic lawnmower at the main switch and switch it on again. Then set your robotic lawnmower to "Park mode" (see operating instructions).
- If the robotic lawnmower is on the lawn, it will now automatically drive into the charging station. After the robotic lawnmower has successfully parked, start the robotic lawnmower again in the main area mode (see operating instructions).
- If your robotic lawnmower is already in the charging station, wait approx. 10 seconds and then restart the robotic lawnmower in Main Area mode (see operating instructions).
If the remaining time is displayed again, this was caused by a poor GPS signal or an interrupted connection to the gateway.
If restarting the robotic lawnmower does not help, try restarting the mapping. A poor or missing connection may have caused the robotic lawnmower system to crash during mapping.
Note:
An incomplete radio connection between the gateway and the smart devices may lead to the above situation. This may be due to a less than ideal installation location for the gateway. It is best to install the gateway where you can expect the least radio resistance, e.g. directly at a window facing your garden. An installation location such as in the basement or on the roof could cause a higher radio resistance and thus reduce the radio quality between the smart products. Please ensure that there are no obstacles, such as a wooden hut, metal objects, walls or similar, between the gateway and the associated smart devices. This can lead to problems with the wireless connection.
If the robotic lawnmower still does not complete the mapping process, please contact GARDENA Service.
If the LEDs on the gateway light up green, check whether the calculated mapping time has been exceeded. (The robotic lawnmower requires ~60m mowing distance per m² garden area. (Mowing speed of ~0.3m/s).
The remaining time is displayed in your GARDENA smart App. If no remaining time is displayed here or if there is no change in the remaining time, switch off your robotic lawnmower at the main switch and switch it on again. Then set your robotic lawnmower to "Park mode" (see operating instructions).
- If the robotic lawnmower is on the lawn, it will now automatically drive into the charging station. After the robotic lawnmower has successfully parked, start the robotic lawnmower again in the main area mode (see operating instructions).
- If your robotic lawnmower is already in the charging station, wait approx. 10 seconds and then restart the robotic lawnmower in Main Area mode (see operating instructions).
If the remaining time is displayed again, this was caused by a poor GPS signal or an interrupted connection to the gateway.
If restarting the robotic lawnmower does not help, try restarting the mapping. A poor or missing connection may have caused the robotic lawnmower system to crash during mapping.
Note:
An incomplete radio connection between the gateway and the smart devices may lead to the above situation. This may be due to a less than ideal installation location for the gateway. It is best to install the gateway where you can expect the least radio resistance, e.g. directly at a window facing your garden. An installation location such as in the basement or on the roof could cause a higher radio resistance and thus reduce the radio quality between the smart products. Please ensure that there are no obstacles, such as a wooden hut, metal objects, walls or similar, between the gateway and the associated smart devices. This can lead to problems with the wireless connection.
If the robotic lawnmower still does not complete the mapping process, please contact GARDENA Service.